Customer Support Technician

Gauteng – Permanent
Salary negotiable in line with experience
(scope to earn technical sales commission)

Responsibilities:

  • Provide technical support to Freedom Won customers regarding installation and setup of Freedom LiTE Lithium batteries and the balance of system, including inverters, charge controllers and system controllers
  • Liaise with customers to ensure setup has been done correctly and that the system operates as required
  • Support includes remote interfacing through computer and direct communication with customers via telephone, email and Whatsapp
  • Support will also require travelling to various sites globally to provide onsite support and battery assembly
  • Training of customer base relating to Freedom Won technology, products and offerings
  • Support detail includes assessing system design providing correct advise and programming system operating parameters, including Freedom LiTE Battery profile uploading, various inverter brands’ profile uploading and correct list of parameter adjustments to suit a particular installation
  • Troubleshooting assistance and system optimisation
  • Research and development of internal product design as well as integration with external brand equipment
fwon-join

Skill Set required:

  • Advanced computer literacy
  • Sound electrical design theory and practical experience in a formal work environment
  • Strong interpersonal and technical communication skills, both verbal and written English
  • Ability to handle a very busy stressful environment with multiple concurrent activities and constant customer interfacing
  • Self-management of tasks and priorities

 

To apply send your CV to enquiries@freedomwon.co.za

Closing date for applications 14 September 2018.
Should you not receive a response within two weeks after the closing date, please consider your application unsuccessful. Your profile will be kept on our database and we will be in contact with you should any other suitable vacancies arise.

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